Frequently Asked Questions

What Do I Need To Bring?

You do not need to bring anything with you. However scan/consultant reports or other relevant documents may be useful.

What Do I Need To Wear?

Please make sure you are wearing suitable clothing to all sessions (sports bra, shorts or t-shirts). 

Payment Types

We accept both cash and card payments. We accept most private medical insurance (UK and International) and are registered with major insurers - Bupa UK & Global, AXA PPP, Cigna, Aviva, SimplyHealth, Allianz, WPA and more. Please contact us for more details - Tap here to send us an email.

Cancellations & Re-Scheduling

A 48 hour notice period is given and clients may be charged for missing the deadline and ongoing sessions may be paused or cancelled.

Address & Contact

Address – 22-25 Portman Close, Marylebone, London, W1H 6BS / London Euston: 350 Euston Road, NW1 3AX
Email – info@MSKPhysiotherapy.co.uk
Mobile – 07856480320 (Tap to WhatsApp)

Our clinic in Marylebone is a short walk from Bond Street tube station (Jubilee & Central line), Marble Arch tube station (Central line), Baker Street tube station and Marylebone station.

Our clinic in Euston is a short walk from Warren Street (Northern and Victoria lines) and Great Portland Street (Circle, Hammersmith and City, Metropolitan lines).

Appointments & Follow-Ups

The initial consultation will involve a discussion (subjective assessment - injury/issue history taking), followed by a physical assessment in order to identify the most suitable treatment and rehabilitation plan. Referrals to specialists/consultants might also be advised for further reviews. We recommend regular follow up sessions as advised by your therapist in order to achieve optimal recovery and long-term progression as well as continuing your rehabilitation/home exercise plan in your own time.

Are The Team Professionally Trained & Registered?

All of our Physiotherapists have completed an undergraduate or Masters level degrees in Physiotherapy. All our Physiotherapists are registered with the Health and Care Professions Council (HCPC), and the Chartered Society of Physiotherapy (CSP).

Do I Need To Be Referred For Physiotherapy?

We accept walk ins and same day appointments for self-pay and medical insurance clients. Clients do not need a direct referral to have Physiotherapy sessions. Please contact us for more information or if you have any questions.

Can I Use Private Medical/Health Insurance?

MSK Physiotherapy is registered and covered by most major private health and medical insurers (UK and internationally). Clients with private medical insurance are welcome to book in for our services.

If you have private medical/health insurance which covers Physiotherapy we would require the following insurance policy details in order to begin sessions: Name of insurance company, Membership or Policy number/details, Details of excess (if any?), How many treatment sessions have been authorised and authorisation code.

Some insurance companies require a GP consultation before attending or being referred for Physiotherapy treatment. We recommend to contact your insurance provider and start the process as early as possible to avoid any delays.

Is Medical Acupuncture Hygienic?

Medical Acupuncture is hygienic as the needles are sterile, single-use, as well as disposable. In addition to this, we use approved acupuncture needles for all of our treatments.

Does Medical Acupuncture Hurt?

Medical Acupuncture needles are very fine. Some client’s may feel slight sharpness, whereas some might not feel anything.

What Side Effects May I Experience?

  • Acute Discomfort

  • Tiredness, Relaxation, and Pain (within the first 24 hours post treatment)

  • Bruising

  • Temporary Worsening of Symptoms

  • Fainting

  • Onset of Migraines & Headaches (if you suffer from these regularly)

Is Medical Acupuncture Safe?

Our team of specialists are trained and therefore in the hands of a professional, Medical Acupuncture is safe. Blood donors may have to wait 3-6 months after treatment. Pregnant client’s should only have Medical Acupuncture after 12 weeks. In addition to this, please see below a list of side effects you may or may not experience.